Reference

What You Agree to When You Use fctv33

These terms set out the rules that apply to your fctv33 account — from how deposits clear through DANA, OVO, and GoPay to how your account is managed and when access may be restricted.

Applies to all account activityCovers DANA, OVO, GoPay depositsEligibility depends on local lawAccount rules enforced at all timesContact support for any dispute
fctv33 What You Agree to When You Use fctv33
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear — or if you believe a rule has been applied incorrectly to your account — our support team is available to review your case. Reach out through live chat on the platform, send a message via our official email channel, or use the in-app help button available on both Android and iOS. Players in Surabaya and across Indonesia can raise a dispute or request clarification the same way.

Team online

Live Chat

Open the live chat window directly from your account dashboard. Describe your terms question and our team will respond with a specific answer, not a template reply.

Email Support

Send your query to our support email address found in the account help section. Include your account reference so we can locate your case and respond accurately.

In-App Help

Tap the help icon inside the fctv33 app on Android or iOS. You can submit a terms-related query from there, and responses are delivered to your account notification inbox.

ACCOUNT INTEGRITY STANDARDS

How We Uphold These Terms on Our Side

We hold ourselves to the same rules we ask of you. Every policy change is published here before it takes effect. Account data connected to your DANA, OVO, or GoPay wallet is handled with care — we do not share payment credentials with third parties outside of what is required to process your transaction. If we ever need to act on your account under these terms, we notify you through your registered contact before taking action where time allows.

Account Data Handling

Your deposit and wallet data — whether from DANA, OVO, or GoPay — is used only to process transactions and verify your account. It is not sold or shared beyond that scope.

Cookies and Session Use

We use session cookies to keep your account logged in and to remember your preferences across pages. You can manage cookie settings through your browser, though some features require them to work.

Account Security and Access

Your account is protected by a login and OTP verification step. If we detect unusual access, we may suspend your session and ask you to verify via your registered mobile number before access is restored.

How to Request a Terms Change Review

If you disagree with a terms update that affects your account, contact us through live chat or email within 14 days of the update going live. We will review the specific point you raise.

Common Questions About fctv33 Terms and Conditions

These are the questions we hear most often about how our terms work — covering your account rights, wallet rules, dispute steps, and what happens when terms change.

Yes. Every deposit made through DANA, OVO, or GoPay is subject to these terms. The transaction amount, timing, and any applicable account limits all fall under the rules set out here.

We publish updated terms on this page before they take effect. Continuing to use your account after an update means you accept the revised version. If you disagree, contact support before your next session.

Access depends on local law and is available only in regions where it is lawful. We do not override local restrictions. Check your own regulations before opening or using an account.

Contact us through live chat or the support email listed in your account help section. Provide your account reference and describe the specific rule you believe was applied incorrectly so we can investigate.

We retain account data for as long as your account is active and for a reasonable period after closure, as required to comply with transaction records obligations. You can request a data summary via support.

The English version of these terms is the controlling version. If any translation creates ambiguity, the English text on this page takes precedence in any interpretation or dispute.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.